Privacy and communication policy

Website forms and submitted information

When you use a dispatch, property authorization, sign request, or vehicle release form, Gale's receives the information you enter by email so the request can be reviewed. Form records may also include the submission time, source page, IP address, and browser or device description for verification and recordkeeping.

Vehicle release forms require an identity or supporting document upload. The uploaded file is validated by file type and size, then attached to the request email. Submit personal information or documents only when you are authorized to do so. Do not use a website form for an emergency; call dispatch instead.

Third-party content

The homepage uses Google Maps and third-party review widgets. Those providers may receive technical information such as your IP address and browser details when their content loads. Review widgets are deferred until the review section approaches the screen. The site does not currently load a separate website analytics package.

SMS/Text Messaging Policy

By sending a text message to Gale's Towing & Recovery, you agree to the following terms:

1. No SMS marketing or automated text campaigns. Gale's Towing & Recovery does not send promotional, mass, or automated marketing text messages. Messages sent by the company are directly related to your inquiry or service request.
2. Customer-initiated communication. Text messaging is used only as a communication method when you initiate contact. The company may reply to coordinate service, share dispatch updates, or provide customer support.
3. Consent is not required in advance. You are not required to opt in to receive text messages. Texting the company is treated as permission for the company to reply in connection with your request.
4. Message frequency varies. Message frequency depends on your conversation and service needs. The company does not send continuous unsolicited messages.
5. Data privacy. Gale's Towing & Recovery does not sell, rent, or share your phone number or message content with third parties for marketing purposes. Message content may be stored as part of your service record for documentation or legal requirements.
6. Message and data rates may apply. Standard carrier messaging and data rates may apply.
7. Security notice. While reasonable efforts are made to protect your information, SMS is not guaranteed to be secure. Avoid sending sensitive personal or financial information by text message.

If you have questions about this policy, contact Gale's Towing & Recovery at 503-434-9000 or dispatch@galestowing.com.